Customer Reviews
Flaws in the software
I had to replace an HP all in one printer and came across the J6480. I liked the features of the printer and it was a bit smaller than my old one. Hooking up the printer was simple, but the software is another issue.
It took an hour to get through the installation (Windows XP) and everything worked well. I was able to scan, fax and print. What was not evident until the next day was I had a problem with printing any type of text document from Word and even notepad(other programs such as excel would print fine.) After hitting a print command it took up to 8 minutes for the print menu to come up then the document would finally print.
I spent 3 hours with technical support (the support rep was wonderful) and we uninstalled my software and reinstalled his and the problem did not go away. His solution was for me to back everything up and reinstall windows….NOT!
My solution is to return the printer to the store if possible. I rely on it for my business. Too bad, I really liked all the other features.
Great All-In-One
Had a 6210. It died. Looking around, checking reviews, all that kind of stuff we do nowadays. I settled on the HP J6480 all-in-one printer. Less than 2 bills and it does all that my old 6210 did and more, for less than I originally paid for the earlier model.
The setup was a breeze (Win XP) Easier than I had hoped for, and the 802.11 works like a charm.
The quality of the printed documents was just fine, and the first couple of photos I printed showed exceptional color balance. Built-in duplexer works like a dream. How come my cars don’t get cheaper as they get better? HP should have a little conversation with GM.
Heard some reports of bloatware. Nah. Less than earlier models. What they give you is pretty tight and lean now, and some of it pretty darned useful. Just go with it. You’ll sleep better at night.
I have no complaints. Inexpensive, reliable, good quality, easy setup. What’s the world coming to? Buy one. You’ll enjoy it.
Five stars.
Great AIO for the money!
I too went through a couple of trials with the software, but now that I figured it out, it has been a pleasure to use. Initially I set it up with a USB connection because I didn’t realize that I would not come back to the first screen that appeared when I opened the CD. I should have just started with choosing the wireless connection (would have saved a little time). If you start with a USB connection, you have to re-open the CD after the initial(USB)set up and go to the add a new device option (this is a new menu that has different options than the initial menu). Even after going through the motions of adding a new device, the software said that it could not find the printer on the network, but the printer printed out a page giving me the OK with a green checkmark and a “no problems found” as well as other info including IP Address. I had to go back in and use the “Find the Printer using IP Address” option (the page that the printer created had the IP address on it, so I used that one). Once I did that, I had no problems. The software found the printer, and I was doing everything via wireless.
This took me all of about an hour to figure out, and had I started with wireless it would have taken less time I’m sure. I am using an HP laptop with XP Professional. I don’t know if this will work with Vista.
I am now loving this AIO!!
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